Shipping policy
Effective Date: 1st August 2025
At EVOActive, we aim to get your order to you as quickly and safely as possible. Please read the following information about our shipping processes.
1. Shipping Methods & Delivery Times
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Standard Shipping (Australia): 3–7 business days
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Express Shipping (Australia): 1–3 business days
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International Shipping: 7–21 business days (depending on destination)
Delivery times are estimates and may vary due to external factors, including public holidays or postal delays.
2. Shipping Costs
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Shipping costs are calculated at checkout based on the delivery address and chosen shipping method.
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Free standard shipping may apply for orders over a specified threshold (if applicable).
3. Order Processing
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Orders are processed within 1–2 business days.
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You will receive a confirmation email once your order has shipped.
4. Tracking Your Order
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Once dispatched, you will receive a tracking number via email.
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You can use this number to monitor your order’s progress through the courier’s website.
5. Lost or Damaged Items
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EVOActive is not responsible for delays or losses caused by the courier once the order has left our warehouse.
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If your order arrives damaged or is lost in transit, please contact info@evoactive.com.au immediately. We will work with the courier to resolve the issue or provide a replacement/refund if applicable.
6. International Shipping
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Customs, duties, and import taxes may apply for international orders. These are the responsibility of the customer.
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Delivery times may vary depending on the destination country and customs processing.
7. Contact Us
If you have any questions about shipping, please contact:
EVOActive
Email: info@evoactive.com.au